camper rental

Star Drive RV - US Domestic Rental Terms for travel between 01-Nov-2008 and 31-Oct-2009

Important information about your rental:
On arrival you will be required to sign a rental agreement with the operators of Stardrive RV. Here is a summary of the terms and conditions:

The following definitions apply for the Terms and Conditions for Stardrive RV.
- The Supplier means the operator of Stardrive Motorhomes
- The Client is also referred to as the renter/hirer of the vehicle

ONE WAY TRIPS
Upon availability one-way trips are possible between all stations for a one-way fee as specified.

MINIMUM RENTALS
3 days minimum rental time (7 nights for Super Deal Rate Codes (SDRC) & one- way rentals)

Payments
A non-refundable booking deposit as itemised in your breakdown of charges is due upon confirmation. The balance must be received 37 days prior to departure. If payments are not received when due, The supplier reserves the right to cancel the reservation. Without full payment no vehicle will be handed to the customer; no exceptions made! Bank service charges are the customer's responsibility.

DEPOSIT
US$1000.00 which is authorized/blocked on credit card while traveling.
Additional deposits may be required for special events such as “Burning Man” or if no mileage has been pre-paid, etc.

For Burning Man 2010 the following restrictions and conditions apply:
A US$1,500.00 refundable cleaning & security deposit (credit card only) is required for this event!

Name or credit card changes are not permitted on confirmed reservations and the main renter/credit card holder must be present at the time of vehicle pick-up. Vehicles will not be handed over in case of insufficient funds for the security deposit or to a 3rd party. The reservation will be canceled and prepaid funds are forfeit! No exceptions please.

CREDIT CARDS
VISA-, Master/Euro-, American Express cards are accepted.

REFUND FOR UNUSED PORTION
No refund on confirmed contract will be given if rental is returned prior to scheduled date, unused mileage or for “no shows”.

CANCELLATION
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Every cancellation needs to be made in writing. The day of receipt of the cancellation is the date the cancellation fee is calculated as follows:
63 calendar days or more prior to departure: an additional charge of $100
62 to 33 calendar days prior to rental date: 20% of the daily rental charge plus one-way fee if applicable
32 to 18 calendar days prior to rental date: 50% of the daily rental charge plus one-way fee if applicable
17 to 0 calendar days prior to rental date:100% of the daily rental charge plus one-way fee if applicable

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

CHANGES OF BOOKINGS
One free change per booking, US$ 50.00 per change thereafter

TAXES
Taxes are included for all pre-booked items. Local taxes apply to all pick up- & drop off charges.

GENERAL INFORMATION
Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and we recommend spending the first night at an airport hotel or motel.

TRANSFERS
Please complete the "The supplier' Speed Pass" to expedite the vehicle pick up procedure. A link to this web based form will be sent to you in your booking confirmation. In this system you will be able to give the supplier all of your preferred pick up / shuttle transfer information. You will need to have your booking number to log in with. This will be sent to you in your booking confirmation email with all other booking details. Please note: you can only enter the data 48 or more hours after the initial reservation was put in our system or a minimum of 4 days prior to vehicle pick-up Further to filling in the supplier's speed pass all clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are provided to (but not from) the international airports LAX, SFO/OAK/LAS/DEN/EWR (not to/from JFK or La Guardia) and/or airport hotels at all rental locations. In San Francisco/Denver clients will be picked up in downtown and in Los Angeles from Marina del Rey, Venice, Santa Monica for an extra charge.Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm. The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

PICK UP AND RETURN
Vehicle pick up time is between 12.00 noon and 4.00 pm. Vehicle return time is between 8.00 am and 10.30 am. A charge of US$ 30.00/hour applies for a late vehicle return. Clients will not be entitled to get a complimentary transfer back to the airport or airport hotels after 11 am.

HOURS OF OPERATION
Monday through Friday from 8.00 am to 5.00 pm, Saturday from 8.00 am to 1.00 pm (or during season as required). All stations are closed on Sundays and on all statutory holidays.

STATUTORY / HOLIDAYS
11/26/09 – Thanksgiving Day               02/15/10 – Presidents’ Day
12/25/09 – Christmas Day                   05/31/10 – Memorial Day
12/26/09 – Day after Christmas            07/04/10 – Independence Day
01/01/10 – New Year’s Day                 09/06/10 – Labor Day
01/02/10 – Day after New Year’s Day   11/25/10 – Thanksgiving Day

DRIVER'S LICENSE AND AGE
A valid national driver's license is required for each driver. In addition the supplier recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 years

CUSTOMER ORIENTATION
Staff speaks German & English at all locations - Dutch, French & Italian at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the recreational vehicle. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.

GASOLINE, PROPANE AND OIL
The cost of gasoline, oil and propane is not included and The supplier does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.

MAINTENANCE
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

MECHANICAL BREAKDOWN
For maintenance & repairs exceeding US$ 50.00 the customer must call the the supplier 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices over US$ 50.00 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

IN THE EVENT OF AN ACCIDENT
- The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration- & insurance papers.
- The supplier must be notified as soon as possible. A full-written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle.
- All documents relating to the accident must include a police report- or identifying number.
- Insurance coverage may be void if the above instructions are not followed.

UNAUTHORIZED EXTENSION OF THE RENTAL PERIOD
Should a customer keep the vehicle beyond the contracted period US$ 30.00 per hour or US$ 300.00 per night penalty fee in addition to the daily rate will apply. However, if the customer contacts the supplier and obtains the proper authorization to extend, the regular rental rate will apply.

CLEANING FEE
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop off location.

PARKING/TRAFFIC VIOLATIONS
It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of US$ 100.00 plus the fine (including all late charges) to the clients credit card.

STORAGE
We provide free storage of luggage at the rental station at client's own risk.

SUBSTITUTION
If for any reason the booked vehicle should not be available, The supplier reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

RESTRICTIONS
Pets: Pets are not allowed.
Smoking: Smoking is not allowed in any vehicle. US$ 250.00 cleaning/deodorizing fee applies.
Mexico: Traveling into Mexico is not permitted.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th
Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. The supplier must be advised at the time of reservation.
Other: Private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc. Inner city of New York / Montreal & Quebec City (Canada)

The supplier will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area!

INSURANCE CONDITIONS

Public Liability Insurance (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: http://www.mbainsurance.net/liability_limits.php

SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.

Premium VIP Coverage (included in the daily rate); Security Deposit: US$1,000.00 (will be authorized on a major credit card)

VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,000.00 per incident.

Coverage includes but is not limited to:
- Accidental damages to the vehicle (renter’s or 3rd party’s fault).
- “Uninsured Motorist“ in case the renter is involved in an accident with a non-insured driver.
- Windshield & glass damage Vehicle theft and fire (personal property and items in the vehicle are always excluded)
- Vandalism

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages
Customer has full legal and financial responsibility in case of:
- Renters negligence, e.g. backing up without a guide
- Breach or violation of the rental contract.
- Damages to the interior of the vehicle. Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
- Deliberate and willful damages caused by the renter or his guests.
- Damages caused to the vehicle by abuse or misuse for illegal activities.
- Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc.
- Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
- Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
- Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit – 1500 lb maximum with proper equipment).
- Carrying more passengers than having seat belts available.
- Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license.
- Operation of the vehicle by anyone not meeting the age requirements as shown on rental terms & conditions.
- Personal damages and personal property are never covered.

VIP-Vacation Interuption Protection
Should the renter’s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to the supplier, the renter will be reimbursed for the expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to greater of the gross daily rental rate or US$ 50.00 per day per motor home with a combined maximum of US$ 1,500.00 per tour.

Defects and repairs of radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater , slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts.

Please take note:
In case of a claim, The supplier will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).

EXTRA INFORMATION AND ADDITIONAL CHARGES

Mileage rate
Mileage can be paid for at time of drop off at US$ 0.39 (US$ 0.45 from 1 November 2010) plus local tax per mile
OR
You can pre-pay for mileage online in 500 mile packages. Please note there is no refund for unused miles and these mileage packages can only be pre-paid on line. So if you know you are going to travel roughly 1200 miles you are best to purchase two pre-paid 500 mile packages online and pay for the retaining miles directly to the supplier at the end of your rental.

Convenience-Kit (CK)
US$ 70.00 per person; max. US$ 280.00 per vehicle (children up to 6 years free)
The convenience-kit includes: comforter, cover for comforter, sheet, pillow, pillow protector, pillow case, bath towel, hand towel, wash cloth, kitchen towel, cleaning towel, paper towel roll, broom, dust pan and brush, bucket/trash can, cloth hangers, flash light, lighter/matches, Levelers, glass, cup, dinner plate, salad plate, mixing bowl, knife, fork, spoon, teaspoon, roast slicer, cookware set, can opener, cork puller, bottle opener, vegetable peeler, turner, basting spoon, slotted spoon, grill fork, whisk, coffee maker, tea kettle, measuring cup, colander, cutting board, plastic containers, toaster.

Chairs
$ 7.50 per camping chair. Please note Roadbear RV do not have tables, BBQs, child seats or bikes available for rent

VIP-Insurance: INCLUDED in daily rate (see insurance terms & conditions)

Supplemental Liability Ins.: SLI US$ 9.00/day

Generator:
US$ 3.00/hour payable at drop off

Sales Tax
INCLUDED for all pre-booked items.
Local taxes apply to all pick up- & drop off charges (except SLI insurance and NJ Security- / Colorado Road Safety Fee)

Colorado Road Safety Fee
$ 2.00 per day (max. $ 90.00 per booking) applies to all bookings with DEN pick up

New Jersey Security Fee
$ 5.00 per day (max. $ 140.00 per booking) applies to all bookings with NYC pick up

Please note:
- Driver minimum age: 25 years / Sorry no pets & no smoking
- 3-night minimum rental time; 7-night minimum with Super Deals Rate Code & one-way rentals
- Special terms & pricing may apply during holiday weekends & special events
- Min. fees if vehicle is not returned cleaned or dumped: $ 50.00 ; $ 250.00 deodorizing fee for smoking/pets
- All mileage must be pre-booked. No additional mileage packages available at pick up or drop off!
- All branches are closed on Sundays. Denver branch closed from December 1st until February 28th
- Vehicles are winterized in areas with temperatures below freezing point. The water-/waste water system will be drained and CANNOT be used! US$ 100.00 re-winterization fee & damages caused by freezing will be charged if customer de-winterizes system on the road.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Star Drive RV - US Domestic insurance

INSURANCE CONDITIONS

Public Liability Insurance (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: http://www.mbainsurance.net/liability_limits.php

SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.

Premium VIP Coverage (included in the daily rate); Security Deposit: US$1,000.00 (will be authorized on a major credit card)

VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,000.00 per incident.

Coverage includes but is not limited to:
- Accidental damages to the vehicle (renter’s or 3rd party’s fault).
- “Uninsured Motorist“ in case the renter is involved in an accident with a non-insured driver.
- Windshield & glass damage Vehicle theft and fire (personal property and items in the vehicle are always excluded)
- Vandalism

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages
Customer has full legal and financial responsibility in case of:
- Renters negligence, e.g. backing up without a guide
- Breach or violation of the rental contract.
- Damages to the interior of the vehicle. Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
- Deliberate and willful damages caused by the renter or his guests.
- Damages caused to the vehicle by abuse or misuse for illegal activities.
- Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc.
- Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
- Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
- Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit – 1500 lb maximum with proper equipment).
- Carrying more passengers than having seat belts available.
- Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license.
- Operation of the vehicle by anyone not meeting the age requirements as shown on rental terms & conditions.
- Personal damages and personal property are never covered.

VIP-Vacation Interuption Protection
Should the renter’s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to the supplier, the renter will be reimbursed for the expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to greater of the gross daily rental rate or US$ 50.00 per day per motor home with a combined maximum of US$ 1,500.00 per tour.

Defects and repairs of radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater , slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts.

Please take note:
In case of a claim, The supplier will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).

Denver depot

Address: 7685 Dahlia Street , Commerce City , CO , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminal to the Road Bear Depot. They are instead provided from designated Airport area Hotels.  Transfers are however provided back to Airport terminals or Airport area Hotels at the end of your rental.

Transfers
Further to filling in the speed pass form all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Depots for vehicle processing and pick ups, or they can be transfered from Downtown for an extra charge $50 per trip. There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from depots to to Airport Area Hotels or Denver Airports. Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to the Depots
Locations 04/05: DEN-DEN Airport (20 miles; free transfer) DEN-Downtown (15 miles; US$ 50.00 Fee)

Preferred Hotels for Shuttle
La Quinta Inn
Fairfield Inn
Quality Inn & Suites
Staybridge Suites
Springhill Suites
Comfort Inn
Holiday Inn/ Crown Plaza
Hyatt Place
Sleep Inn
Double Tree
Radisson Plaza
Red Lion Central
Renaissance Hotel
Quebec Street Hotels are very convenient - Restaurants are within walking distance

Downtown Hotels: (NO complimentary Shuttle transfer)
Adams Mark
Brown Palace & Spa
Courtyard by Marriott
Crown Plaza (ex. Holiday Inn)
Comfort Inn
Curtis Hotel
Hampton Inn & Suites
Hostel
Magnolia Hotel
Ritz-Carlton
Sheraton
Hilton Garden Inn
The Oxford Hotel
VQ- Hotel (former Red Lion DT)
Warwick

Fees for Downtown Hotels:
Cab fares: DT ~$25.00 To/From DIA: ~$60.00
groups 5pers. Up: $25.00 + $9.00 each addl. Pers. Plus Tax, Tip and other fees

Denver Intl Airport - DEN depot

Denver Intl Airport - DEN is a serviced non depot location.

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminal to the Road Bear Depot. They are instead provided from designated Airport area Hotels.  Transfers are however provided back to Airport terminals or Airport area Hotels at the end of your rental.

Transfers
Further to filling in Road Bear speed pass form all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Road Bear Depots for vehicle processing and pick ups, or they can be transfered from Downtown for an extra charge $50 per trip. There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from depots to to Airport Area Hotels or Denver Airports. Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to the Depots
Locations 04/05: DEN-DEN Airport (20 miles; free transfer) DEN-Downtown (15 miles; US$ 50.00 Fee) 

Preferred Hotels for Shuttle
La Quinta Inn
Fairfield Inn
Quality Inn & Suites
Staybridge Suites
Springhill Suites
Comfort Inn
Holiday Inn/ Crown Plaza
Hyatt Place
Sleep Inn
Double Tree
Radisson Plaza
Red Lion Central
Renaissance Hotel
Quebec Street Hotels are very convenient - Restaurants are within walking distance

Las Vegas depot

Address: 4730 Boulder Highway , Las Vegas , NV , US

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Transfers
Further to filling in the speed pass form all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Depots for vehicle processing and pick ups. There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from depots to to Airport Area Hotels or LAS Airports. Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to the depot locations:
LAS-Downtown (7 miles; free transfer)
LAS Strip (5-15 miles depending on location; free transfer)
LAS-Airport (5 miles; free transfer)

Preferred Hotels for Shuttle Transfer:
From/to the LAS Airport and Las Vegas Blvd. “Strip” hotels
Best Western Mardi Gras, Excalibur, America's Best Value Inn (former Roadway Inn), Mandalay Bay, Luxor

Los Angeles depot

Address: 28404 Roadside Drive , Agoura Hills , CA , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location. They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental.

Transfers
Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Road Bear Depots for vehicle processing and pick ups, or they can be transfered from Marina del Rey, Venice, Santa Monica for an extra charge of US$50.00 per trip . There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from Road Bear depots to to Airport Area Hotels or LAX Airports. Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Preferred Hotels for Shuttle Transfer:
From/to the LAX International Airport and Airport hotels.
All hotels on Century- and Airport Blvd. (West of 405 Fwy.)
Preferred: Four Points Sheraton, Marriott, Crown Plaza, Holiday Inn, Radisson, LAX Hilton, Adventurer Hotel
(Santa Monica for a charge of US$ 50.00 per trip)

Distances to the Depot Locations 04/05:
Agoura-LAX (40 miles; free transfer)
Agoura-Santa Monica (25 miles; US$ 50.00 Fee)

Los Angeles Intl Airport - LAX depot

Los Angeles Intl Airport - LAX is a serviced non depot location.

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location. They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Road Bear Depots for vehicle processing and pick ups, or they can be transfered from Marina del Rey, Venice, Santa Monica for an extra charge of US$50.00 per trip . There are no transfers offered from Airports to depots.

Please note: Passenger transfers after vehicle drop off are from Road Bear depots to to Airport Area Hotels or LAX Airports. Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Preferred Hotels for Shuttle Transfer:
From/to the LAX International Airport and Airport hotels.
All hotels on Century- and Airport Blvd. (West of 405 Fwy.)
Preferred: Four Points Sheraton, Marriott, Crown Plaza, Holiday Inn, Radisson, LAX Hilton, Adventurer Hotel

Distances to the Depot Locations 04/05:
Agoura-LAX (40 miles; free transfer)
Agoura-Santa Monica (25 miles; US$ 50.00 Fee)

Middletown NJ depot

Address: 42 Highway 36 , Middletown , NJ , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
Further to filling in the Road Bear speed pass all clientsClients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Road Bear Depots for vehicle processing and pick ups. There are no transfers offered from Airports to depots.
Passenger transfers after vehicle drop off are from Road Bear depots to to Airport Area Hotels or EWR Airports (not JFK or La Guardia). Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

Distances to the Road Bear Locations:
Middletown-Newark EWR (35 miles; free transfer)
Take a Hertz rental car to Middletown, NJ for approx. US$65.00 or take a 4-8 passenger limo for approx. US$120.00 - US$160.00

Preferred Hotels for Shuttle Transfer:
From/to Newark International Airport (EWR) and Airport Hotels.
(Elizabeth NJ): Hilton Newark, Hampton Inn, Four Points, Ramada Inn, Country Inn $ Suites
No transfer from/to JFK, La Guardia or Downtown Manhattan!

New York depot

Address: 42 Highway 36 , Middletown , NJ , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
Further to filling in the speed pass form all clientsClients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to depots for vehicle processing and pick ups. There are no transfers offered from Airports to depots.

Please note: Passenger transfers after vehicle drop off are from depots to to Airport Area Hotels or EWR Airports (not JFK or La Guardia). Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

Distances to the Depot Locations:
Middletown-Newark EWR (35 miles; free transfer)
Take a Hertz rental car to Middletown, NJ for approx. US$65.00 or take a 4-8 passenger limo for approx. US$120.00 - US$160.00

Preferred Hotels for Shuttle Transfer:
From/to Newark International Airport (EWR) and Airport Hotels.
(Elizabeth NJ): Hilton Newark, Hampton Inn, Four Points, Ramada Inn, Country Inn $ Suites
No transfer from/to JFK, La Guardia or Downtown Manhattan!

Oakland depot

Address: 847 Industrial Parkway West , Hayward , CA , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
After your booking is confirmed you will be given a link to a "speed pass" operating system where you can speed up your pick up / transfer proceedure ahead of your arrival. Further to filling in the speed pass all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to the Supplier's Depots for vehicle processing and pick ups, or they can be transfered from downtown for an extra charge of US$50 per trip. There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from the Supplier's depots to Airport Area Hotels or San Francisco International Airport or Oakland Airport Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to the Depot /  Locations:
Hayward-OAK (15 miles; free transfer)
Hayward-SFO (25 miles; free transfer)
Hayward to BART train station (3 miles; free transfer);
BART goes all the way to SFO downtown and SFO airport (US$ 7.00 PP / 75 min.)
Hayward-Downtown (30 miles; US$ 50.00 Fee)

Preferred Hotels for Shuttle Transfer:
Best Western Grosvenor
Clarion
Holiday Inn Express SFO Airport North
Marriott San Francisco Airport
Travelodge SFO Airport North
Vagabond Inn

Downtown Hotels - $50 transfer fee
Argonaut Hotel
Beresford
Best Western Americania
Grand Hyatt
Handlery Union Square
Holiday Inn Civic Center
Holiday Inn Firsherman's Wharf
Holiday Inn Golden Gateway
Parc 55 Hotel
Powell Hotel

Oakland Intl Airport - OAK depot

Oakland Intl Airport - OAK is a serviced non depot location.

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
After your booking is confirmed you will be given a link to a "speed pass" operating system where you can speed up your pick up / transfer proceedure ahead of your arrival. Further to filling in the speed pass all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to the Supplier's Depots for vehicle processing and pick ups, or they can be transfered from downtown for an extra charge of US$50 per trip. There are no transfers offered from Airports to depots. Passenger transfers after vehicle drop off are from the Supplier's depots to Airport Area Hotels or San Francisco International Airport or Oakland Airport Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to the Depot /  Locations:
Hayward-OAK (15 miles; free transfer)
Hayward-SFO (25 miles; free transfer)
Hayward to BART train station (3 miles; free transfer);
BART goes all the way to SFO downtown and SFO airport (US$ 7.00 PP / 75 min.)
Hayward-Downtown (30 miles; US$ 50.00 Fee)

Preferred Hotels for Shuttle Transfer:
Best Western Grosvenor
Clarion
Holiday Inn Express SFO Airport North
Marriott San Francisco Airport
Travelodge SFO Airport North
Vagabond Inn

San Francisco depot

Address: 847 Industrial Parkway West , Hayward , CA , US

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental

Transfers
Further to filling in the speed pass all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Star Drive Depots for vehicle processing and pick ups, or they can be transfered from downtown for an extra charge of US$50 per trip. There are no transfers offered from Airports to depots.

Please note: Passenger transfers after vehicle drop off are from Star Drive depots to Airport Area Hotels or San Francisco International Airport or Oakland Airport Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to Depot:
Hayward-OAK (15 miles; free transfer)
Hayward-SFO (25 miles; free transfer)
Hayward to BART train station (3 miles; free transfer);
BART goes all the way to SFO downtown and SFO airport (US$ 7.00 PP / 75 min.)
Hayward-Downtown (30 miles; US$ 50.00 Fee)

San Francisco Intl Airport - SFO depot

San Francisco Intl Airport - SFO is a serviced non depot location.

Clients cannot pick up the vehicle the day they arrive from overseas. Arrivals on US Internal flights can. We recommend that the customers spend the first night at an airport hotel or motel if flying in Internationally.

Pick up and return
Vehicle pick up time is between 12:00 noon and 4:00 pm. Vehicle return time is between 8.00 am and 10:30 am. A charge of US$30.00/hour applied for a late vehicle return. Clients will not be entitled to get a complimentary transfer after 11 am.

Hours of operation
Monday through Friday from 8:00 am to 5:00 pm, Saturday from 8.00 am to 1:00 pm. All stations are closed on Sundays and on all statutory holidays.

Airport Area Transfers
Important Note: Pick Up transfers are not provided from Airport Terminals to the rental location .They are instead provided from designated Airport area Hotels. Transfers are however provided back to Airport terminals at the end of your rental.

Transfers
Further to filling in the Road Bear speed pass all Clients must call the rental station upon arrival or the latest at the pick up day between 08:00 am and 10:00 am to schedule the transfer time and place. Transfers are available from Airport area hotels to Star Drive Depots for vehicle processing and pick ups, or they can be transfered from downtown for an extra charge of US$50 per trip. There are no transfers offered from Airports to depots.

Please note: Passenger transfers after vehicle drop off are from Star Drive depots to Airport Area Hotels or San Francisco International Airport or Oakland Airport Transfers will be provided from Monday to Saturday between 11:00 am and 1:00 pm the latest. There will be no transfers after 1:00 pm.

The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases@50 pds/23kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Distances to Depot:
Hayward-OAK (15 miles; free transfer)
Hayward-SFO (25 miles; free transfer)
Hayward to BART train station (3 miles; free transfer);
BART goes all the way to SFO downtown and SFO airport (US$ 7.00 PP / 75 min.)
Hayward-Downtown (30 miles; US$ 50.00 Fee)

Preferred Hotels for Shuttle Transfer:
Best Western Grosvenor
Clarion
Holiday Inn Express SFO Airport North
Marriott San Francisco Airport
Travelodge SFO Airport North
Vagabond Inn